[{"data":1,"prerenderedAt":721},["ShallowReactive",2],{"dbc-config":3,"dbc-social-medias":24,"dbc-disruptor-de":49,"dbc-disruptor-en":312,"pages-en-questions-and-answers":448,"the-header-en":588,"the-footer-en":655,"dbc-apps-en":704},{"id":4,"client":-1,"customerServicePhoneNumber":5,"logo":6},1,"+496924445753",{"id":7,"name":8,"alternativeText":9,"caption":10,"width":11,"height":12,"formats":13,"hash":14,"ext":15,"mime":16,"size":17,"url":18,"previewUrl":13,"provider":19,"provider_metadata":13,"createdAt":20,"updatedAt":21,"documentId":22,"publishedAt":23,"focalPoint":13},478,"DB Call a Bike -4.svg","Zur Startseite","Logo",757,141,null,"DB_Call_a_Bike_4_6aa31a6ced",".svg","image\u002Fsvg+xml",7.5,"\u002Fuploads\u002FDB_Call_a_Bike_4_6aa31a6ced.svg","local","2025-07-11T08:20:46.504Z","2026-03-25T07:44:47.666Z","p457sjo24my9h9oypeb8bjum","2026-03-09T13:40:57.096Z",[25,33,41],{"id":26,"channel":27,"link":28,"createdAt":29,"updatedAt":30,"publishedAt":31,"documentId":32},2,"linkedin","https:\u002F\u002Fde.linkedin.com\u002Fcompany\u002Fdeutsche-bahn-connect","2022-08-12T11:24:31.246Z","2022-08-12T11:24:32.095Z","2022-08-12T11:24:32.094Z","ub52g93izjugibwda7js2o38",{"id":34,"channel":35,"link":36,"createdAt":37,"updatedAt":38,"publishedAt":39,"documentId":40},5,"instagram","https:\u002F\u002Fwww.instagram.com\u002Fdb_callabike\u002F","2024-06-14T13:17:09.732Z","2024-06-14T13:17:44.632Z","2024-06-14T13:17:44.630Z","xvoyughue2y2p6zwobpgqm1j",{"id":42,"channel":43,"link":44,"createdAt":45,"updatedAt":46,"publishedAt":47,"documentId":48},6,"facebook","https:\u002F\u002Fwww.facebook.com\u002Fcallabikesharing\u002F","2024-06-14T13:17:35.752Z","2024-06-14T13:17:40.648Z","2024-06-14T13:17:40.646Z","wvlj6dnp3vwmungzm31jqyw7",{"id":50,"documentId":51,"text":52,"from":67,"to":68,"createdAt":69,"updatedAt":70,"publishedAt":71,"locale":72,"localizations":73,"pages":90},18,"bgkjlyu7tmb8wxje7m4wnhr6",[53],{"type":54,"children":55},"paragraph",[56,59,65],{"type":57,"text":58},"text","Call a Bike kannst du jetzt auch direkt im DB Navigator buchen. Bis 31.10.2026 gibt es mit Code CALLABIKE20 20% Rabatt auf alle Fahrten.  ",{"type":60,"url":61,"children":62},"link","http:\u002F\u002Fwww.bahn.de\u002Flink_umgebung?cid=06_DBNavigator_CallABike_Website",[63],{"type":57,"text":64},"Mehr dazu",{"text":66,"type":57},"","2026-09-01T22:00:00.000Z","2026-10-30T23:00:00.000Z","2026-06-15T12:31:24.920Z","2026-09-02T13:32:42.906Z","2026-09-02T13:32:42.936Z","de",[74],{"id":75,"documentId":51,"text":76,"from":67,"to":68,"createdAt":86,"updatedAt":87,"publishedAt":88,"locale":89},19,[77],{"type":54,"children":78},[79,81,85],{"type":57,"text":80},"You can now book Call a Bike directly in the DB Navigator app. Until 31 October 2026, use code CALLABIKE20 to get 20% off all rides. ",{"type":60,"url":61,"children":82},[83],{"type":57,"text":84},"More",{"text":66,"type":57},"2026-06-15T12:32:41.828Z","2026-09-02T13:33:47.753Z","2026-09-02T13:33:47.779Z","en",[91,135,188,225,277],{"id":92,"title":93,"description":94,"path":95,"createdAt":96,"updatedAt":97,"publishedAt":98,"locale":72,"documentId":99,"metatags":100,"localizations":101,"content":110},451,"Bahnreisende","Hast du eine BahnCard oder einen BahnBonus Status? Dann kannst du günstiger mit DB Call a Bike radeln.","bahn-vorteile","2024-06-28T07:52:49.428Z","2026-06-30T14:13:26.317Z","2026-06-30T14:13:26.823Z","pz9rr6ylbmvvw6kv1s6x6qr0",[],[102],{"id":103,"title":104,"description":105,"path":106,"createdAt":107,"updatedAt":108,"publishedAt":109,"locale":89,"documentId":99},452,"Rail travelers","Do you have a BahnCard or BahnBonus status? Then you can cycle for less with DB Call a Bike.","rail-benefits","2024-07-02T14:49:08.506Z","2026-06-30T14:16:05.989Z","2026-06-30T14:16:06.229Z",[111,118,124,128],{"__component":112,"id":113,"headline_h2":114,"text_alignment":115,"css_id":13,"text":116,"headline_h4":13,"category_h2":13,"hide_module":117},"content.3-teaser",123,"DB Call a Bike für Bahnreisende","left","Mit DB Call a Bike bist du rund um die Uhr flexibel unterwegs. Hast du eine BahnCard oder einen BahnBonus Status? Dann kannst du günstiger mit DB Call a Bike radeln.\n ",false,{"__component":119,"id":120,"text":121,"category_h2":13,"headline_h2":122,"category_h3":13,"headline_h3":13,"css_id":123,"hide_module":117},"content.text",265,"- Der **Wechsel in den BahnBonus Status-Tarif** ist nur über die BahnBonus App möglich. Als StadtRAD- oder RegioRad-Kunde kannst du deinen bestehenden Vertrag entweder kündigen oder du registrierst dich zusätzlich bei DB Call a Bike. Für einen Zweit-Account benötigst du eine andere E-Mail-Adresse.\n\n- **Wechsel in den BahnCard-Tarif**: Teile uns deinen Wunsch [schriftlich unter Angabe deiner Kundennummer mit](https:\u002F\u002Fwww.callabike.de\u002Fde\u002Ffaq#kontaktformular). Wir wechseln dann den Tarif für dich zum nächstmöglichen Zeitpunkt. \n","Tarifwechsel","tarifwechsel",{"__component":119,"id":125,"text":126,"category_h2":13,"headline_h2":127,"category_h3":13,"headline_h3":13,"css_id":13,"hide_module":117},266,"1. Gehe in der BahnBonus App zu deinen Statusvorteilen \n\n2. Wähle \"30 Freiminuten bei jeder Fahrt mit Call a Bike\" und aktiviere den Tarif \n\n3. Melde dich an und radle los! \n\nDer Statustarif bei DB Call a Bike steht dir bis zu einer Änderung deines BahnBonus Statuslevels zur Verfügung. Natürlich kannst du den Statustarif auch jederzeit selbst kündigen. ","So aktivierst du den BahnBonus Statustarif",{"__component":129,"id":130,"category":13,"headline_h2":131,"headline_h3":13,"text":132,"medium_position":133,"css_id":13,"image_overlap":134,"hide_module":117},"content.textimage",380,"Weitere BahnBonus-Vorteile","- Du kannst in der BahnBonus App **Call a Bike-Fahrtguthaben als Prämie** auswählen. \n\n- Gleichzeitig kannst du beim Radeln **BahnBonus Punkte sammeln**. Verknüpfe dazu in der BahnBonus App einmalig BahnBonus mit Call a Bike.  1 Euro Fahrtumsatz entspricht 1 BahnBonus Punkt. ","right",true,{"id":136,"title":137,"description":138,"path":139,"createdAt":140,"updatedAt":141,"publishedAt":142,"locale":72,"documentId":143,"metatags":144,"localizations":145,"content":154},557,"Fahrradverleih in Berlin - einfach & schnell | DB Call a Bike","Entdecke DB Call a Bike in Berlin: Flexibles Fahrradverleihsystem für die Hauptstadt. Einfach registrieren, Bike finden und losfahren. Gesund, günstig und ideal für jede Strecke!","berlin","2022-11-25T16:17:45.042Z","2026-10-22T13:17:28.593Z","2026-10-22T13:17:28.904Z","mu91memm2b6smguzisyfxtpm",[],[146],{"id":147,"title":148,"description":149,"path":150,"createdAt":151,"updatedAt":152,"publishedAt":153,"locale":89,"documentId":143},558,"Bike rental in Berlin - easy & quick | DB Call a Bike","Explore DB Call a Bike in Berlin: Flexible bike rental service in the capital. Register, find a bike, and ride. Healthy, affordable, and perfect for every trip!","cities-berlin","2022-11-27T15:29:15.621Z","2026-10-22T13:19:07.496Z","2026-10-22T13:19:07.769Z",[155,160,168,174,178,183],{"__component":156,"id":157,"headline_h1":158,"medium_position":133,"text":159,"css_id":13,"hide_module":117},"content.stage",338,"DB Call a Bike in Berlin","Wenn du schnell vom Berliner Hauptbahnhof ins Büro willst, kurz vor Ladenschluss noch zum Späti musst oder einfach entspannt an der Spree entlangradeln möchtest, ist DB Call a Bike die perfekte Lösung.\n\nDu kannst über die DB Call a Bike-App jederzeit ein Fahrrad in deiner Nähe finden, es direkt per App ausleihen und sofort losfahren.\n\nMit DB Call a Bike bist du unabhängig vom Verkehr, tust etwas für deine Gesundheit und erlebst Berlin auf eine neue, aktive Weise.",{"__component":161,"id":162,"longitude":163,"latitude":164,"height":165,"zoom":166,"css_id":13,"headline_h2":167,"category_h2":13,"text":66,"hide_module":117},"content.map",135,"13.3777","52.5162","80vh","12","Leihrad finden - im gesamten Berliner S-Bahn Ring",{"__component":169,"id":170,"category_h2":13,"headline_h2":171,"text":13,"list_style":172,"image_position_desktop":115,"image_position_mobile":173,"css_id":13,"hide_module":117},"content.benefits-media",68,"DB Call a Bike: Dein Leihrad in Berlin","checkmark","top",{"__component":129,"id":175,"category":13,"headline_h2":176,"headline_h3":13,"text":177,"medium_position":133,"css_id":13,"image_overlap":13,"hide_module":13},554,"Berlin mit DB Call a Bike erkunden","Entdecke Berlin mit einer Radtour entlang der Spree. In Zusammenarbeit mit der S-Bahn Berlin haben wir eine ca. 3-stündige Tour quer durch die Hauptstadt entworfen.",{"__component":129,"id":179,"category":13,"headline_h2":180,"headline_h3":13,"text":181,"medium_position":133,"css_id":182,"image_overlap":117,"hide_module":117},552,"Dein Vorteil mit Vattenfall","Vattenfall versorgt über 5 Millionen Kundinnen und Kunden in Deutschland mit Ökostrom aus 100 % erneuerbaren Energien, Natur- und Biogas sowie maßgeschneiderten Lösungen für die Energiewende. Gemeinsam mit starken Partnern engagiert sich Vattenfall für ein fossilfreies Leben - z.B. im Bereich Mobilität. Wenn du bei Vattenfall bist, erhältst du **monatlich 6 € Guthaben für deine Fahrten mit DB Call a Bike**. Lade dir die Vattenfall App herunter und sichere dir regelmäßig deine Vorteile.","vattenfall",{"__component":129,"id":184,"category":13,"headline_h2":185,"headline_h3":13,"text":186,"medium_position":115,"css_id":187,"image_overlap":13,"hide_module":13},553,"Tipps fürs richtige Fahrrad-Parken in Berlin","- Bitte nimm beim Abstellen Rücksicht auf andere und respektiere die Bedürfnisse von Älteren und Menschen mit Behinderung.\n- In vielen Kiezen gibt es Parkverbotszonen, sodass das Parken ausschließlich auf Jelbi-Standorten und virtuellen Abstellflächen gestattet ist.\n- Verstelle keine Blindenleitstreifen, Rad-und Gehwege.\n- Bitte parke am Bordstein parallel zum Bordstein und halt mindestens 2,30 m Gehwegbreite frei. Wenn der Bürgersteig zu schmal ist, finde bitte einen anderen Parkplatz.\n- Halte Kreuzungsbereiche, Fußgängerzonen, Grünflächen, Zugänge und Zufahrten frei.\n- Halte 15 Meter Abstand zu Straßenbahn-und Bushaltestellen.\n- Falsch geparkte Fahrzeuge kannst du jederzeit auf [jelbi.de\u002Fmelden](https:\u002F\u002Fwww.jelbi.de\u002Fmelden\u002F) melden.","richtigparken",{"id":189,"title":190,"description":191,"path":192,"createdAt":193,"updatedAt":194,"publishedAt":195,"locale":72,"documentId":196,"metatags":197,"localizations":198,"content":207},465,"Fahrradverleih in Frankfurt – Räder mieten | DB Call a Bike","Erlebe Frankfurt auf zwei Rädern mit DB Call a Bike: Einfach ein Fahrrad mieten, flexibel unterwegs sein und die Stadt aktiv erkunden. Schnell, günstig und mobil!","frankfurt","2022-11-28T05:53:46.991Z","2026-07-06T12:53:01.859Z","2026-07-06T12:53:02.141Z","yvco6703fqr78old8pg4u1wx",[],[199],{"id":200,"title":201,"description":202,"path":203,"createdAt":204,"updatedAt":205,"publishedAt":206,"locale":89,"documentId":196},466,"Bikesharing in Frankfurt - rent a bike | DB Call a Bike","Discover DB Call a Bike in Frankfurt: your flexible bike rental service. Sign up, locate a bike, and start riding. Active, cost-effective, and perfect for exploring the city!","cities-frankfurt","2022-11-28T05:59:26.339Z","2026-07-06T12:56:45.449Z","2026-07-06T12:56:45.676Z",[208,212,217,221],{"__component":156,"id":209,"headline_h1":210,"medium_position":133,"text":211,"css_id":13,"hide_module":13},270,"DB Call a Bike in Frankfurt ","Die hessische Metropole hat zwei Gesichter: Sie ist geschäftige Großstadt und bietet zugleich Gemütlichkeit und viele beschauliche Ecken. Doch egal, ob du zügig einen Geschäftstermin erreichen möchtest oder einfach nur entspannt am Main entlangradeln willst - unsere Fahrräder sind in jeder Lebenslage die ideale Begleitung. \n\nFür Pendelnde besonders attraktiv: Unsere DB Call a Bike-Angebote findest du auch in [Offenbach](\u002Fde\u002Foffenbach), [Darmstadt](\u002Fde\u002Fdarmstadt) und [Eschborn](\u002Fde\u002Feschborn).",{"__component":161,"id":213,"longitude":214,"latitude":215,"height":165,"zoom":166,"css_id":13,"headline_h2":216,"category_h2":13,"text":13,"hide_module":13},92,"8.676045","50.120771","Leihräder finden in Frankfurt am Main",{"__component":129,"id":218,"category":13,"headline_h2":219,"headline_h3":13,"text":220,"medium_position":115,"css_id":13,"image_overlap":134,"hide_module":117},394,"Tipps fürs richtige Parken","Wenn du dein Rad abstellst, denk bitte auch an Menschen, die zu Fuß unterwegs sind und vielleicht nicht so fit sind wie du. Nimm Rücksicht auf andere Verkehrsteilnehmende, indem du diese Punkte beachtest.",{"__component":129,"id":222,"category":13,"headline_h2":223,"headline_h3":13,"text":224,"medium_position":115,"css_id":13,"image_overlap":134,"hide_module":117},395,"Frankfurt auf deine Weise entdecken","Die VGF bringt dich mit rund 400 modernen Schienenfahrzeugen auf 19 Linien bequem und zuverlässig durch Frankfurt. Gemeinsam mit DB Call a Bike hast du die Möglichkeit, deine Mobilität noch flexibler zu gestalten. Schließe die letzten Meter deiner Reise ganz einfach mit dem Fahrrad ab!\n \n**Logge dich als VGF-Abonnent bei MeineVGF ein und sichere dir über die Vorteilswelt einen exklusiven DB Call a Bike Rabatt!**",{"id":226,"title":227,"description":228,"path":229,"createdAt":230,"updatedAt":231,"publishedAt":232,"locale":72,"documentId":233,"metatags":234,"localizations":235,"content":244},509,"Fahrradverleih in Köln – flexibel unterwegs | Call a Bike ","Alternative zum Ersatzverkehr auf der S11: Mit Call a Bike flexibel zwischen Köln und Bergisch Gladbach unterwegs – einfach per App ausleihen & losfahren.","koeln","2022-11-28T05:41:43.747Z","2026-08-12T14:26:37.383Z","2026-08-12T14:26:37.737Z","udpnx7lpnnhuicsmssbx8g75",[],[236],{"id":237,"title":238,"description":239,"path":240,"createdAt":241,"updatedAt":242,"publishedAt":243,"locale":89,"documentId":233},510,"Bikesharing in Cologne – flexible on the road | Call a Bike","Location Cologne","cologne","2022-11-28T05:52:03.602Z","2026-08-12T14:26:55.554Z","2026-08-12T14:26:55.850Z",[245,249,253,258,263,270,274],{"__component":156,"id":246,"headline_h1":247,"medium_position":115,"text":248,"css_id":13,"hide_module":13},297,"Call a Bike in Köln","Egal ob du morgens vom Hauptbahnhof ins Büro fährst, auf dem Weg zur Uni bist, spontan zum Rhein möchtest oder einfach gemütlich durch Köln radeln willst — mit Call a Bike bleibst du jederzeit flexibel.\n\nFinde einfach ein Fahrrad in deiner Nähe, entleihe es direkt per App und leg los.\n\nMit dem Rad bist du unabhängig vom Stadtverkehr, kommst oft schneller ans Ziel, tust etwas für deine Gesundheit und entdeckst Köln auf aktive, nachhaltige Weise – vom Rheinauhafen bis zum Belgischen Viertel oder vom Dom bis nach Mülheim.",{"__component":129,"id":250,"category":13,"headline_h2":251,"headline_h3":13,"text":252,"medium_position":115,"css_id":13,"image_overlap":134,"hide_module":134},434,"Schnitzeljagd von DB Rad+ und Call a Bike in Köln","**Vom 9. bis 30. März 2026:** Radle durch die Stadt und sichere dir Gutscheine fürs DB Bordbistro, für REWE, Rossmann, Amazon, Call a Bike und Flinkster im Wert von je 2 € bis 10 €.\n\nSteig aufs Rad, schnapp dir dein Handy und los geht’s!\n",{"__component":129,"id":254,"category":13,"headline_h2":255,"headline_h3":13,"text":256,"medium_position":133,"css_id":257,"image_overlap":117,"hide_module":134},432,"Alternative zum Ersatzverkehr auf der S11","Während der Bauarbeiten auf der S11 zwischen Köln-Mülheim und Bergisch Gladbach bietet Call a Bike eine flexible Alternative zum Schienenersatzverkehr.\n\nAn den **S-Bahn Stationen Holweide, Dellbrück, Duckterath und Bergisch Gladbach** stehen Leihräder bereit, mit denen du unabhängig und individuell ans Ziel kommst.\n\nWichtig: Bitte stelle die Fahrräder unbedingt wieder an einer Call a Bike-Station ab, um eine Gebühr für Rückgabe außerhalb des Stadtgebiets zu vermeiden.","sev",{"__component":129,"id":259,"category":13,"headline_h2":260,"headline_h3":13,"text":261,"medium_position":115,"css_id":262,"image_overlap":134,"hide_module":117},433,"Stationsverschiebungen für bessere Mobilität","Die Stadt Köln gestaltet die Mobilität umweltverträglicher und sorgt für mehr Ordnung im öffentlichen Raum. Deshalb werden einige **Call a Bike‑Stationen näher an Mobilstationen verlegt**, um verschiedene Verkehrsmittel zu bündeln und den Wechsel zwischen ihnen zu erleichtern.\n\nJe nach Standort **verschiebt sich eine Station nur um wenige Meter**, vereinzelt kann der Weg etwas länger sein.\n\nWichtig: Bitte stelle dein Rad ausschließlich an den in der Call a Bike‑App angezeigten Stationen ab. So vermeidest du zusätzliche Gebühren.\n","mobilstationen",{"__component":161,"id":264,"longitude":265,"latitude":266,"height":165,"zoom":267,"css_id":268,"headline_h2":269,"category_h2":13,"text":66,"hide_module":13},106,"6.959559","50.937760","13","radfinden","Rad finden",{"__component":129,"id":271,"category":13,"headline_h2":272,"headline_h3":13,"text":273,"medium_position":133,"css_id":13,"image_overlap":117,"hide_module":117},435,"Neue Station an der LANXESS arena","Die Anreise zur LANXESS arena ist jetzt noch einfacher: Über die Rad- und Fußgängerbrücke an der Opladener Straße erreicht ihr die Arena schnell und direkt.\n\nMit Call a Bike fahrt ihr bis vor den Durchgang, stellt euer Leihfahrrad an der neuen Station ab und lauft bequem zum Eingang. Ideal für alle Events – flexibel, nachhaltig und ohne Parkplatzsuche.",{"__component":129,"id":275,"category":13,"headline_h2":276,"headline_h3":13,"text":220,"medium_position":115,"css_id":13,"image_overlap":134,"hide_module":117},436,"Tipps fürs richtige Parken in Köln",{"id":278,"title":279,"description":280,"path":281,"createdAt":282,"updatedAt":283,"publishedAt":284,"locale":72,"documentId":285,"metatags":286,"localizations":287,"content":296},485,"Fahrradverleih in München – jetzt losradeln | DB Call a Bike","Entdecke DB Call a Bike in München: Flexibles Fahrradverleihsystem für die bayerische Hauptstadt. Einfach registrieren, Bike finden und losfahren. Gesund, günstig und ideal für jede Strecke!","muenchen","2022-11-28T06:03:06.593Z","2026-07-20T07:06:44.011Z","2026-07-20T07:06:44.303Z","m9ivvxth9prn8i7a2kh0ciab",[],[288],{"id":289,"title":290,"description":291,"path":292,"createdAt":293,"updatedAt":294,"publishedAt":295,"locale":89,"documentId":285},486,"Bikesharing in Munich – get your bike now | DB Call a Bike","Explore DB Call a Bike in Munich: flexible bike rental service in the Bavarian capital. Register, find a bike, and ride. Healthy, affordable, and perfect for every trip!","munich","2022-11-28T06:06:28.273Z","2026-07-20T07:07:54.030Z","2026-07-20T07:07:54.299Z",[297,301,306,309],{"__component":156,"id":298,"headline_h1":299,"medium_position":115,"text":300,"css_id":13,"hide_module":117},288,"DB Call a Bike in München","Egal, ob du morgens vom Hauptbahnhof zur Uni oder ins Büro düst, noch schnell zum Viktualienmarkt oder einfach die Isar entlangradeln willst – mit DB Call a Bike München kannst du spontan ein Fahrrad mieten und bleibst jederzeit flexibel.\n\nFinde ganz einfach ein Leihrad in deiner Nähe, entleihe es direkt per App und radle los.\n\nMit dem Radl bist du unabhängig vom Stadtverkehr, kommst schneller durch München, tust etwas für deine Gesundheit und entdeckst die Stadt auf aktive, nachhaltige Weise – vom Englischen Garten bis nach Schwabing oder Giesing.",{"__component":161,"id":302,"longitude":303,"latitude":304,"height":165,"zoom":166,"css_id":13,"headline_h2":305,"category_h2":13,"text":13,"hide_module":13},104,"11.581981","48.135125","Leihrad finden in München",{"__component":169,"id":307,"category_h2":13,"headline_h2":308,"text":13,"list_style":172,"image_position_desktop":133,"image_position_mobile":173,"css_id":13,"hide_module":117},62,"Fahrrad mieten in München - spontan per App",{"__component":129,"id":310,"category":13,"headline_h2":311,"headline_h3":13,"text":220,"medium_position":115,"css_id":13,"image_overlap":134,"hide_module":117},423,"Tipps fürs richtige Parken deines Leihrads",{"id":75,"documentId":51,"text":313,"from":67,"to":68,"createdAt":86,"updatedAt":87,"publishedAt":88,"locale":89,"localizations":321,"pages":331},[314],{"type":54,"children":315},[316,317,320],{"type":57,"text":80},{"type":60,"url":61,"children":318},[319],{"type":57,"text":84},{"text":66,"type":57},[322],{"id":50,"documentId":51,"text":323,"from":67,"to":68,"createdAt":69,"updatedAt":70,"publishedAt":71,"locale":72},[324],{"type":54,"children":325},[326,327,330],{"type":57,"text":58},{"type":60,"url":61,"children":328},[329],{"type":57,"text":64},{"text":66,"type":57},[332,353,379,398,430],{"id":103,"title":104,"description":105,"path":106,"createdAt":107,"updatedAt":108,"publishedAt":109,"locale":89,"documentId":99,"metatags":333,"localizations":334,"content":336},[],[335],{"id":92,"title":93,"description":94,"path":95,"createdAt":96,"updatedAt":97,"publishedAt":98,"locale":72,"documentId":99},[337,341,345,349],{"__component":112,"id":338,"headline_h2":339,"text_alignment":115,"css_id":13,"text":340,"headline_h4":13,"category_h2":13,"hide_module":117},124,"DB Call a Bike for rail travelers","With DB Call a Bike, you can ride flexibly around the clock. Do you have a BahnCard or BahnBonus status? Then you can cycle for less with DB Call a Bike.\n ",{"__component":119,"id":342,"text":343,"category_h2":13,"headline_h2":344,"category_h3":13,"headline_h3":13,"css_id":123,"hide_module":117},267,"- **Changing to the BahnBonus status tariff** is only possible via the BahnBonus app.  As StadtRAD or RegioRad customer you can either cancel your existing contract or you open a DB Call a Bike account for which you just need a different email address.\n\n- **Changing to the BahnCard tariff**: please let us know [in writing, stating your customer number](https:\u002F\u002Fwww.callabike.de\u002Fen\u002Fsupport#contact-form). We will then change the tariff for you as soon as possible.\n","Changing tariff",{"__component":119,"id":346,"text":347,"category_h2":13,"headline_h2":348,"category_h3":13,"headline_h3":13,"css_id":13,"hide_module":117},268,"1. Go to your status benefits in the BahnBonus app\n\n2. Select \"30 free minutes for every ride with Call a Bike\" and activate the tariff\n\n3. register and start cycling!\n\nThe Call a Bike status tariff is available to you until your BahnBonus status level changes. Of course, you can also cancel the status tariff yourself at any time.","How to activate the BahnBonus status tariff",{"__component":129,"id":350,"category":13,"headline_h2":351,"headline_h3":13,"text":352,"medium_position":133,"css_id":13,"image_overlap":134,"hide_module":117},381,"Further BahnBonus benefits","- You can select **Call a Bike credit as a bonus** in the BahnBonus app.\n\n- At the same time, you can collect **BahnBonus points** while cycling. To do this, link BahnBonus with Call a Bike once in the BahnBonus app. 1 euro of ride revenue equals 1 BahnBonus point.",{"id":147,"title":148,"description":149,"path":150,"createdAt":151,"updatedAt":152,"publishedAt":153,"locale":89,"documentId":143,"metatags":354,"localizations":355,"content":357},[],[356],{"id":136,"title":137,"description":138,"path":139,"createdAt":140,"updatedAt":141,"publishedAt":142,"locale":72,"documentId":143},[358,361,364,367,371,375],{"__component":156,"id":359,"headline_h1":158,"medium_position":133,"text":360,"css_id":13,"hide_module":13},339,"If you want to get from Berlin Central Station to the office quickly, need to get to the Späti just before closing time or simply want to ride along the Spree, DB Call a Bike is the perfect solution.\n\nYou can find a bike near you via the DB Call a Bike app at any time, rent it and set off immediately.\n\nWith DE Call a Bike you are independent of traffic, do something for your health and experience Berlin in a new, active way.",{"__component":161,"id":362,"longitude":163,"latitude":164,"height":165,"zoom":166,"css_id":13,"headline_h2":363,"category_h2":13,"text":13,"hide_module":13},136,"Find a rental bike – throughout the entire Berlin S-Bahn ring",{"__component":169,"id":365,"category_h2":13,"headline_h2":366,"text":13,"list_style":172,"image_position_desktop":115,"image_position_mobile":173,"css_id":13,"hide_module":117},69,"DB Call a Bike: Your rental bike in Berlin",{"__component":129,"id":368,"category":13,"headline_h2":369,"headline_h3":13,"text":370,"medium_position":133,"css_id":13,"image_overlap":134,"hide_module":117},555,"Explore Berlin with DB Call a Bike","Explore the city on a bike tour along the Spree. In cooperation with the S-Bahn Berlin we designed an approx. 3-hour tour across the capital.\n",{"__component":129,"id":372,"category":13,"headline_h2":373,"headline_h3":13,"text":374,"medium_position":133,"css_id":182,"image_overlap":117,"hide_module":117},556,"Your benefit with Vattenfall","Vattenfall supplies over 5 million customers in Germany with green electricity from 100% renewable energy, natural and biogas, as well as tailored solutions for the energy transition. Together with strong partners, Vattenfall is committed to enabling a fossil-free life, for example in the field of mobility. As a Vattenfall customer, you receive a **monthly €6 credit for your rides with DB Call a Bike**. Download the Vattenfall app and regularly secure your benefits.",{"__component":129,"id":136,"category":13,"headline_h2":376,"headline_h3":13,"text":377,"medium_position":115,"css_id":378,"image_overlap":13,"hide_module":13},"Tips for proper bike parking in Berlin","- Please be considerate of others when parking and respect the needs of the elderly and people with disabilities.\n- In many neighborhoods no-parking zones have been set up so that parking is only permitted on Jelbi sites and virtual stations.\n- Do not obstruct guiding strips for the blind, bike lanes, and sidewalks.\n- Please park parallel to the curb and keep at least 2.30 m of sidewalk width clear. If the sidewalk is too narrow, please find another parking space.\n- Keep intersections, pedestrian areas, greenways, access points and driveways clear.\n- Stay 15 meters away from streetcar and bus stops.\n- You can report wrongly parked vehicles at any time at [jelbi.de\u002Fen\u002Freporting-form\u002F](https:\u002F\u002Fwww.jelbi.de\u002Fen\u002Freporting-form\u002F).\n","properparking",{"id":200,"title":201,"description":202,"path":203,"createdAt":204,"updatedAt":205,"publishedAt":206,"locale":89,"documentId":196,"metatags":380,"localizations":381,"content":383},[],[382],{"id":189,"title":190,"description":191,"path":192,"createdAt":193,"updatedAt":194,"publishedAt":195,"locale":72,"documentId":196},[384,387,390,394],{"__component":156,"id":385,"headline_h1":210,"medium_position":133,"text":386,"css_id":13,"hide_module":13},271,"The Hessian metropolis has two faces: It is a busy city and at the same time offers coziness and many tranquil corners. But no matter if you want to quickly reach a business appointment or just want to cycle along the river Main - our bikes are the ideal companion in every situation.\n\nEspecially attractive for those who commute: you can also find our DB Call a Bike services in [Offenbach](\u002Fen\u002Fcities-offenbach), [Darmstadt](\u002Fen\u002Fcities-darmstadt) and [Eschborn](\u002Fen\u002Feschborn).",{"__component":161,"id":388,"longitude":214,"latitude":215,"height":165,"zoom":166,"css_id":13,"headline_h2":389,"category_h2":13,"text":13,"hide_module":13},93,"Find a rental bike in Frankfurt am Main",{"__component":129,"id":391,"category":13,"headline_h2":392,"headline_h3":13,"text":393,"medium_position":115,"css_id":13,"image_overlap":134,"hide_module":117},396,"How to park your DB Call a Bike correctly","When you park your bike, please also think about people on foot who may not be as fit as you. Be considerate of other road users by observing these points.",{"__component":129,"id":395,"category":13,"headline_h2":396,"headline_h3":13,"text":397,"medium_position":115,"css_id":13,"image_overlap":134,"hide_module":117},397,"Discover Frankfurt your way","The VGF takes you comfortably and reliably through Frankfurt with around 400 modern rail vehicles on 19 lines. Together with DB Call a Bike, you have the opportunity to make mobility even more flexible. Simply complete the last few meters of your journey by bike!\n \n**Log in to MeineVGF as a VGF subscriber and secure an exclusive DB Call a Bike discount!**",{"id":237,"title":238,"description":239,"path":240,"createdAt":241,"updatedAt":242,"publishedAt":243,"locale":89,"documentId":233,"metatags":399,"localizations":400,"content":402},[],[401],{"id":226,"title":227,"description":228,"path":229,"createdAt":230,"updatedAt":231,"publishedAt":232,"locale":72,"documentId":233},[403,407,411,415,419,423,427],{"__component":156,"id":404,"headline_h1":405,"medium_position":115,"text":406,"css_id":13,"hide_module":13},298,"Call a Bike in Cologne","Whether you’re heading from the main station to work, going to university, making a quick stop by the Rhine, or just enjoying a ride through Cologne, Call a Bike keeps you flexible at all times.\n\nEasily find a bike nearby, rent it directly via the app, and start riding.\n\nWith a bike, you’re independent of city traffic, often get to your destination faster, stay active and healthy, and discover Cologne in a fun and sustainable way — from the Rhine Harbor to the Belgian Quarter, or from the Cathedral to Mülheim.",{"__component":129,"id":408,"category":13,"headline_h2":409,"headline_h3":13,"text":410,"medium_position":115,"css_id":13,"image_overlap":134,"hide_module":134},439,"DB Rad+ and Call a Bike Scavenger Hunt in Cologne","**From March 9 to 30, 2026:** Cycle through the city and secure vouchers from the DB on-board bistro, REWE, Rossmann, Amazon, Call a Bike and Flinkster worth between €2 and €10 each.\n\nHop on your bike, grab your phone, and off you go!",{"__component":129,"id":412,"category":13,"headline_h2":413,"headline_h3":13,"text":414,"medium_position":133,"css_id":257,"image_overlap":117,"hide_module":134},440,"Alternative to replacement bus services on the S11","During construction work on the S11 line between Cologne-Mülheim and Bergisch Gladbach, Call a Bike offers a flexible alternative to replacement bus services.\n\nBikes are available at the **S‑Bahn stations Holweide, Dellbrück, Duckterath and Bergisch Gladbach**, allowing you to reach your destination independently and at your own pace.\n\nImportant: Please make sure to return the bikes to a Call a Bike station to avoid a fee for returning them outside the service area.",{"__component":129,"id":416,"category":13,"headline_h2":417,"headline_h3":13,"text":418,"medium_position":115,"css_id":262,"image_overlap":134,"hide_module":117},437,"Station relocations for better mobility","The City of Cologne is making mobility more environmentally friendly and keeping public spaces well organised. As part of this effort, **some Call a Bike stations are being moved closer to existing mobility hubs** to bundle different transport options and make switching between them easier.\n\nDepending on the location, a station may **move just a few metres**; in some areas, the distance can be slightly longer.\n\nImportant: Please return your bike only to the stations shown in the Call a Bike app to avoid additional fees.",{"__component":161,"id":420,"longitude":265,"latitude":266,"height":165,"zoom":166,"css_id":421,"headline_h2":422,"category_h2":13,"text":66,"hide_module":13},107,"findbike","Find a bike",{"__component":129,"id":424,"category":13,"headline_h2":425,"headline_h3":13,"text":426,"medium_position":133,"css_id":13,"image_overlap":117,"hide_module":117},441,"New Station at LANXESS arena","Getting to the LANXESS arena is now even easier: Via the pedestrian and bicycle bridge at Opladener Straße, you can reach the arena quickly and directly.\n\nWith Call a Bike, ride right up to the entrance passage, park your rental bike at the new station and walk comfortably to the entrance. Ideal for all events – flexible, sustainable and without the hassle of parking.",{"__component":129,"id":428,"category":13,"headline_h2":429,"headline_h3":13,"text":393,"medium_position":115,"css_id":13,"image_overlap":134,"hide_module":117},438,"Proper parking in Cologne",{"id":289,"title":290,"description":291,"path":292,"createdAt":293,"updatedAt":294,"publishedAt":295,"locale":89,"documentId":285,"metatags":431,"localizations":432,"content":434},[],[433],{"id":278,"title":279,"description":280,"path":281,"createdAt":282,"updatedAt":283,"publishedAt":284,"locale":72,"documentId":285},[435,439,442,445],{"__component":156,"id":436,"headline_h1":437,"medium_position":115,"text":438,"css_id":13,"hide_module":117},289,"DB Call a Bike in Munich","Whether you're dashing from the main station to university or the office in the morning, making a quick stop at Viktualienmarkt, or simply want to cycle along the Isar – with DB Call a Bike Munich, you can rent a bike spontaneously and stay flexible at all times.  \n\nEasily find a rental bike near you, unlock it directly in the app, and start riding.  \n\nWith a bike, you’re independent of city traffic, get through Munich faster, do something for your health, and explore the city in an active, sustainable way – from the English Garden to Schwabing or Giesing.",{"__component":161,"id":440,"longitude":303,"latitude":304,"height":165,"zoom":166,"css_id":13,"headline_h2":441,"category_h2":13,"text":13,"hide_module":13},105,"Find a rental bike in Munich",{"__component":169,"id":443,"category_h2":13,"headline_h2":444,"text":13,"list_style":172,"image_position_desktop":115,"image_position_mobile":173,"css_id":13,"hide_module":117},63,"Rent a bike in Munich – spontaneously via app",{"__component":129,"id":446,"category":13,"headline_h2":447,"headline_h3":13,"text":393,"medium_position":115,"css_id":13,"image_overlap":134,"hide_module":117},424,"Proper parking",{"content":449,"description":575,"locale":89,"localizations":576,"title":453,"metatags":586,"id":587},[450,469],{"__component":119,"id":451,"text":452,"category_h2":13,"headline_h2":453,"category_h3":13,"headline_h3":13,"css_id":13,"hide_module":117,"category_h2_color":454,"category_h3_color":457,"headline_h2_color":459,"headline_h3_color":461,"text_color":464,"background_color":466,"button":13},343,"Here you’ll find answers to the most frequently asked questions about DB Call a Bike, from registration and bike rental to rates, payment, bike return and help with common issues.","Frequently Asked Questions about DB Call a Bike",{"id":455,"color":456},1847,"black",{"id":458,"color":456},1848,{"id":460,"color":456},1836,{"id":462,"color":463},906,"primary",{"id":465,"color":456},2045,{"id":467,"color":468},1957,"white",{"__component":470,"id":471,"category_h2":13,"headline_h2":13,"css_id":13,"hide_module":117,"content":472,"category_h2_color":571,"headline_h2_color":573},"content.accordion",33,[473,477,481,485,489,493,496,499,503,507,511,515,519,523,527,531,535,539,543,547,551,555,559,563,567],{"id":474,"headline":475,"text":476},292,"How does the daily rate work with Call a Bike?","The maximum price shown per day and ride applies to a continuous ride on the same bike for up to 24 hours from the start of the reservation. If you want to take a break during your ride, pause the ride in the app instead of ending it. This way, the same ride continues.\n\nIf you end the ride and then start a new one, the new ride will be charged separately. This also applies if you rent the same bike again. The daily rate from the previous ride will not carry over to the new ride.\n\n**What is the maximum length of time I can rent a bike?**\n\nA single ride can last a maximum of 72 hours, or three days. After that, Deutsche Bahn Connect GmbH may terminate the rental. The bikes are intended for short, flexible rides as part of the bike-sharing program. If you need a bike for longer than three days, we recommend using a traditional bike rental service.",{"id":478,"headline":479,"text":480},293,"Can I use the app to rent bikes in other cities as well?","Yes. With the Call a Bike app, you can rent bikes from all DB bike-sharing systems:\n\nCall a Bike\nStadtRAD Hamburg\nStadtRAD Lüneburg\n\nIf you have a Call a Bike plan, the following rates apply:\n\n- **Hamburg:** Prices of the [Light Plan](https:\u002F\u002Fstadtrad.hamburg.de\u002Fen\u002Fprices) by StadtRAD Hamburg\n- **Lüneburg:** Prices of the [Light Plan](https:\u002F\u002Fstadtradlueneburg.de\u002Fen\u002Fprices) by StadtRAD Lüneburg\n\nYou can find an overview of all available cities, stations, and bikes in the Call a Bike app.\n\nImportant: Always return the bike to the same city where you rented it. For trips or longer rentals between different cities, we recommend using a traditional bike rental service.",{"id":482,"headline":483,"text":484},294,"How many bikes can I rent at the same time?","With one account, you can rent up to four Call a Bike bikes at the same time.\n\nIf you choose the Starter, Member, or Member Plus plan, your selected rate applies to the first bike. The Starter rate applies to the second, third, and fourth bikes.\n\nYou can find your current price in the Call a Bike app under “Profile” > “Rates & Prices.”",{"id":486,"headline":487,"text":488},295,"Why is my ride still showing up in the app even though I've locked the bike?","Once you've pushed the lock lever all the way down to lock the bike, your return will be recorded. Your ride will be billed correctly, even if it still appears as active in the app.\n\nCheck the app again after a short while. The status of your ride should be updated by then.",{"id":490,"headline":491,"text":492},296,"How can I cancel my account?","You can cancel your account using our cancellation form. To do so, use the cancellation form and submit your cancellation there.\n\nAfter you cancel, you will receive a confirmation of cancellation from us.\n\n[Go to the form](https:\u002F\u002Fwww.callabike.de\u002Fen\u002Fcancel-contract)",{"id":246,"headline":494,"text":495},"What can I do when the lock on my bike won't close?","If the lock won't close, first check to see if a spoke on the rear wheel is blocking the lock.\n\nMove the rear wheel slightly until the lock is no longer blocked by a spoke.\nPress the red lever on the lock all the way down until you hear a beep.\n\nIf the lock still won’t close, report the damage in the app under “Help” > “Damage to the bike?” > “Lock won’t close.”\n\nAlso, send us a message via the [contact form](https:\u002F\u002Fwww.callabike.de\u002Fen\u002Fsupport#contact), including the bike number and the time.",{"id":404,"headline":497,"text":498},"Which bikes do you have on offer?","All Call a Bike bikes are classic bikes that you ride using muscle power only. There are no e-bikes, pedelecs or cargo bikes.",{"id":500,"headline":501,"text":502},299,"How can I change my plan?","How you can switch your plan depends on which plan you'd like to use in the future:\n\n- Switching to a plan with a base fee: Submit your request to change your plan to our customer service team using the contact form.\n- Switching to a plan with no monthly fee: First, cancel your current plan using the contact form. Once the end of your contract has been confirmed, you can re-register and select the plan with no monthly fee.\n- Switching to the BahnBonus Status fare: If you are a BahnBonus Status customer with Silver, Gold, or Platinum status, you can only initiate the switch through the BahnBonus app.\n\n[More information about the BahnBonus Status fare](https:\u002F\u002Fwww.callabike.de\u002Fen\u002Frail-benefits)",{"id":504,"headline":505,"text":506},300,"What happens if I cancel my contract?","If you cancel your contract, it will end at the next possible date. The exact end date of your contract depends on your plan and will be confirmed via email after you cancel.\n\nYou can continue to use our bikes until the end of your contract. Until then, you may still incur charges, such as a monthly fee.\n\nAfter your contract ends, your account will be deleted. As a result, your data will be deleted.\n\nYou can find the term of your current contract in your customer profile under “Contract.”",{"id":508,"headline":509,"text":510},301,"Can I earn BahnBonus reward points?","Yes. You can earn BahnBonus reward points when you ride with Call a Bike.\n\nIf you have a BahnCard or BahnBonus status, you can also take advantage of discounted rates with Call a Bike. To do so, you must use Call a Bike via the Call a Bike app.\n\nIn the BahnBonus app, you can also select Call a Bike ride credits as a reward.\n\n[More information about your BahnBonus benefits and how to activate them](https:\u002F\u002Fwww.callabike.de\u002Fen\u002Frail-benefits)",{"id":512,"headline":513,"text":514},302,"Can I pause my ride?","Yes. You can pause an active Call a Bike ride for up to 24 hours.\n\nHere’s how to start a pause:\n\nOpen your active ride in the Call a Bike app.\nSelect “Pause.”\nAs soon as the LED on the lock flashes and you hear a beep, you can lock the bike.\n\nTo resume your ride, open the active ride again in the app and unlock the lock.\n\nImportant: The pause counts toward your ride time and will be billed accordingly. You’ll pay no more than the applicable daily rate. If the bike remains in pause mode for more than 24 hours, the reservation will automatically end.",{"id":516,"headline":517,"text":518},303,"How do I find the nearest available bike?","You can find the next available bike in the app. Allow the app to access your location so that it can show you the bikes and stations near you on the map.\n\nOn the map, you can see in real time where bikes are currently available for rent.",{"id":520,"headline":521,"text":522},304,"Where can I find a station where I can return my Call a Bike?","You can find the nearest Call a Bike return station on the map in the app. Allow the app to access your location so it can show you the nearest return locations.\n\nCall a Bike does not use physically designated stations. The stations are virtual drop-off zones that are displayed on the map in the app. There, you can rent a bike or return it without an additional return fee.",{"id":524,"headline":525,"text":526},305,"How can I unlock my account?","Your account may be suspended if, for example, you have an outstanding invoice or your registered payment method is no longer valid.\n\nIf your account has been suspended, check your email first. We’ll send you an email explaining the reason for the suspension and the steps you need to take to reactivate your account.\n\nIf you’re unable to reactivate your account this way, please contact our[ customer service team](https:\u002F\u002Fwww.callabike.de\u002Fen\u002Fsupport#contact).",{"id":528,"headline":529,"text":530},306,"What can I do if the lock on my bike won't open?","If the lock won't open, the following steps may help:\n\nCheck the rear wheel: Sometimes a spoke gets stuck in the lock. Move the rear wheel a little, and then try to open the lock again.\n\nCheck the lock lever: If you've already unlocked the lock using the app but the lock lever is still stuck, gently pull or jiggle the lever.\n\nReport a problem: If you still can't open the lock, report the issue in the app under \"Help\" > \"Bike damaged\". Also, send us a message using the [contact form](https:\u002F\u002Fwww.callabike.de\u002Fen\u002Fsupport#contact) and include the bike number and the time.",{"id":532,"headline":533,"text":534},307,"Where can I find the contact form?","You can find our contact form in the app and on our website. You can use the contact form to send your inquiry directly to our customer service team.\n\nWe will respond to your inquiry in writing as soon as possible. Please submit your inquiry only once, as we process all incoming messages.\n\nHere is our [contact form](https:\u002F\u002Fwww.callabike.de\u002Fen\u002Fsupport#contact)",{"id":536,"headline":537,"text":538},308,"How do I lock the bike and end my ride?","To end your ride, park the bike at a station and push the latch on the U-lock all the way down. Then check to make sure the bike is securely locked.\n\nIn the app’s ride history, you can check whether your ride was successfully ended.\n\nImportant: Returning the bike is free only at a station.\n\n**What happens if I lock the bike outside a station?**\n\nIf you lock your bike outside a station, your ride won't end immediately—it will be automatically paused. You'll receive a notification about this in the app and via text message.\n\nWithin the next 24 hours, you can:\n\ncontinue your ride and then return the bike at a station,\n\npause the trip further, for up to 24 hours, or\n\nEnd the ride outside a station and pay the applicable return fee.\nIf you do not take any action, the trip will automatically end after a 24-hour pause. In addition to the fare, you will then be charged a fee for returning the vehicle outside of a station.",{"id":540,"headline":541,"text":542},309,"Where can I find my invoice?","You’ll receive your invoice via email as a PDF attachment as soon as the payment is processed. If you can’t find the email, please check your spam folder.\n\nYou can also find an overview of your paid trips and fees in the app under “Rides”.\n\nIf you still can’t find your invoice in your emails, please contact our customer service team using the contact form.",{"id":544,"headline":545,"text":546},310,"What should I do if my bike isn't recognized at the station?","There may be instances where the return isn't recognized at a station, even though you parked the bike there. In this case, try returning the bike a few meters further inside the station.\n\nIf the return is still not recognized, contact our customer service using the contact form in the app or on the website. We’ll review your request and respond in writing. Please submit your request only once, as we process all incoming messages.",{"id":548,"headline":549,"text":550},311,"Can I reserve a bike?","No. Call a Bike bicycles cannot be reserved in advance.\n\nYou can see which bicycles are currently available and where to find them at any time on the map in the Call a Bike app.",{"id":552,"headline":553,"text":554},312,"Where can I change my payment method?","You can change your payment method yourself in your customer account. To do so, log in to the app or the website and go to “Profile.” There, you can also update your email address and cell phone number.\n\nYou can also change your payment method even if your customer account is currently locked.\n\nFor privacy reasons, we cannot accept or change your payment information in writing or over the phone. Therefore, please update your payment method directly in your customer account.",{"id":556,"headline":557,"text":558},313,"What payment methods are available?","You can pay using the following payment methods:\n\n- Credit Card\n- SEPA Direct Debit\n\nCash payments are not accepted.",{"id":560,"headline":561,"text":562},314,"How can I rent a bike?","You can rent a Call a Bike bike directly through the Call a Bike app:\n\n- Open the QR code scanner in the app.\n- Scan the QR code on the bike.\n- The lock opens automatically.\n- As soon as the bike is unlocked, you can start riding.",{"id":564,"headline":565,"text":566},315,"Why is my account still locked even though I've updated my payment method?","Your account may remain suspended even after you update your payment method if, for example, you still have an outstanding balance.\n\nTherefore, please check whether there are any outstanding payments and whether your new payment method has been added correctly.\n\nIf your account remains locked or if the reason for the lock is unclear, please contact our [customer service](https:\u002F\u002Fwww.callabike.de\u002Fen\u002Fsupport#contact).",{"id":568,"headline":569,"text":570},316,"Why can't I rent a bike?","If you can't rent a bike, there may be several reasons for this:\n\n- The bike is locked: A bike may not be available for rental due to a malfunction. Some damage, such as to the brakes, may not be immediately visible from the outside. In this case, try to rent a different bike.\n- Your payment method is no longer valid: Check to see if your credit card has expired or is about to expire. You can update your payment information under \"Profile\" > \"Payment method\".\n- Your account has been suspended: If a payment could not be processed, your account may have been suspended. Please check to see if there are any outstanding payments.\n- You are not logged in: Check to see if you are logged into your account and if an error message is displayed. If you cannot log in, use the \"Forgot Password\" option to request a new password.",{"id":572,"color":456},1849,{"id":574,"color":463},1837,"Find answers to the most frequently asked questions about DB Call a Bike: bike rental and return, rates, payment, the app, your account and customer service.",[577],{"id":578,"title":579,"description":580,"path":581,"createdAt":582,"updatedAt":583,"publishedAt":584,"locale":72,"documentId":585},563,"Häufige Fragen zu DB Call a Bike","Antworten auf die häufigsten Fragen zu DB Call a Bike: Erfahre alles zu Ausleihe, Rückgabe, Tarifen, Bezahlung, App, Account und Kundenservice.","fragen-und-antworten","2026-10-27T10:03:19.059Z","2026-10-27T13:36:58.468Z","2026-10-27T13:36:58.621Z","x8vcpn2a5ejtpmv0zxi00zcf",[],562,{"en":589},{"locale":89,"selfServiceLink":13,"ctaButton":590,"items":594},{"id":591,"text":592,"link":593,"type":57,"icon":13},820,"Register now","\u002Fen\u002Fregister",[595,612,617,650],{"id":596,"url":597,"label":598,"icon":13,"items":599},31,"\u002Fen\u002Fhome","For you",[600,604,608],{"id":601,"label":602,"url":603},96,"How it works","\u002Fen\u002Fhome#howitworks",{"id":605,"label":606,"url":607},97,"Support","\u002Fen\u002Fsupport",{"id":609,"label":610,"url":611},98,"Our bikes","\u002Fen\u002Fbikes",{"id":613,"url":614,"label":615,"icon":13,"items":616},29,"\u002Fen\u002Fhome#prices","Prices",[],{"id":618,"url":619,"label":422,"icon":13,"items":620},32,"\u002Fen\u002Fhome#locations",[621,625,629,633,637,641,644,647],{"id":622,"label":623,"url":624},99,"Berlin","\u002Fen\u002Fcities-berlin",{"id":626,"label":627,"url":628},100,"Munich","\u002Fen\u002Fmunich",{"id":630,"label":631,"url":632},101,"Cologne","\u002Fen\u002Fcologne",{"id":634,"label":635,"url":636},102,"Frankfurt","\u002Fen\u002Fcities-frankfurt",{"id":638,"label":639,"url":640},103,"Offenbach","\u002Fen\u002Fcities-offenbach",{"id":302,"label":642,"url":643},"Darmstadt","\u002Fen\u002Fcities-darmstadt",{"id":440,"label":645,"url":646},"Hamburg","https:\u002F\u002Fstadtrad.hamburg.de\u002Fen\u002Fhome#map",{"id":264,"label":648,"url":649},"Lüneburg","https:\u002F\u002Fstadtradlueneburg.de\u002Fen\u002Fhome#map",{"id":651,"url":652,"label":653,"icon":13,"items":654},30,"\u002Fen\u002Ffor-companies","For Business Customers",[],{"en":656},{"id":657,"locale":89,"faq_link":658,"section_links":660,"legal_links":683,"logo":13},9,{"id":659,"url":607,"text":606},66,[661,671,675,679],{"id":596,"url":597,"text":662,"sub_links":663},"Private Customers",[664,666,667,669],{"id":665,"url":603,"text":602},67,{"id":170,"url":614,"text":615},{"id":365,"url":619,"text":668},"Locations",{"id":670,"url":607,"text":606},70,{"id":672,"url":652,"text":673,"sub_links":674},28,"Business Customers",[],{"id":613,"url":676,"text":677,"sub_links":678},"\u002Fen\u002Ffor-cities","For Cities & Municipialities",[],{"id":651,"url":680,"text":681,"sub_links":682},"https:\u002F\u002Fwww.deutschebahnconnect.com\u002Fen","About us",[],[684,688,692,696,700],{"id":685,"url":686,"text":687},71,"\u002Fen\u002Fimprint","Imprint",{"id":689,"url":690,"text":691},72,"\u002Fen\u002Fgtc","GTC",{"id":693,"url":694,"text":695},73,"\u002Fen\u002Fprivacy-statement","Privacy statement",{"id":697,"url":698,"text":699},74,"\u002Fen\u002Fcancel-contract","Cancel contract",{"id":701,"url":702,"text":703},75,"\u002Fen\u002Faccessibility","Accessibility",[705,713],{"id":706,"os":707,"link":708,"createdAt":709,"updatedAt":710,"publishedAt":711,"locale":89,"documentId":712},7,"ios","https:\u002F\u002Fapps.apple.com\u002Fapp\u002Fcall-a-bike\u002Fid420360589","2022-10-31T12:34:02.604Z","2022-11-25T14:34:09.685Z","2022-10-31T12:34:17.874Z","fvjt0ywyr4hbhmms4n8tc5y4",{"id":714,"os":715,"link":716,"createdAt":717,"updatedAt":718,"publishedAt":719,"locale":89,"documentId":720},8,"android","https:\u002F\u002Fplay.google.com\u002Fstore\u002Fapps\u002Fdetails?id=de.bahn.callabike&hl=en_US&gl=US","2022-10-31T12:34:11.206Z","2022-11-25T14:34:59.486Z","2022-10-31T12:34:12.022Z","cfxtfhkjbxufgjbz5vd7jy4p",1793108940932]