The maximum price shown per day and ride applies to a continuous ride on the same bike for up to 24 hours from the start of the reservation. If you want to take a break during your ride, pause the ride in the app instead of ending it. This way, the same ride continues.

If you end the ride and then start a new one, the new ride will be charged separately. This also applies if you rent the same bike again. The daily rate from the previous ride will not carry over to the new ride.

What is the maximum length of time I can rent a bike?

A single ride can last a maximum of 72 hours, or three days. After that, Deutsche Bahn Connect GmbH may terminate the rental. The bikes are intended for short, flexible rides as part of the bike-sharing program. If you need a bike for longer than three days, we recommend using a traditional bike rental service.

Yes. With the Call a Bike app, you can rent bikes from all DB bike-sharing systems:

Call a Bike StadtRAD Hamburg StadtRAD Lüneburg

If you have a Call a Bike plan, the following rates apply:

• Hamburg: Prices of the Light Plan by StadtRAD Hamburg

• Lüneburg: Prices of the Light Plan by StadtRAD Lüneburg

You can find an overview of all available cities, stations, and bikes in the Call a Bike app.

Important: Always return the bike to the same city where you rented it. For trips or longer rentals between different cities, we recommend using a traditional bike rental service.

With one account, you can rent up to four Call a Bike bikes at the same time.

If you choose the Starter, Member, or Member Plus plan, your selected rate applies to the first bike. The Starter rate applies to the second, third, and fourth bikes.

You can find your current price in the Call a Bike app under “Profile” > “Rates & Prices.”

Once you've pushed the lock lever all the way down to lock the bike, your return will be recorded. Your ride will be billed correctly, even if it still appears as active in the app.

Check the app again after a short while. The status of your ride should be updated by then.

You can cancel your account using our cancellation form. To do so, use the cancellation form and submit your cancellation there.

After you cancel, you will receive a confirmation of cancellation from us.

Go to the form

If the lock won't close, first check to see if a spoke on the rear wheel is blocking the lock.

Move the rear wheel slightly until the lock is no longer blocked by a spoke. Press the red lever on the lock all the way down until you hear a beep.

If the lock still won’t close, report the damage in the app under “Help” > “Damage to the bike?” > “Lock won’t close.”

Also, send us a message via the contact form, including the bike number and the time.

All Call a Bike bikes are classic bikes that you ride using muscle power only. There are no e-bikes, pedelecs or cargo bikes.

How you can switch your plan depends on which plan you'd like to use in the future:

• Switching to a plan with a base fee: Submit your request to change your plan to our customer service team using the contact form.

• Switching to a plan with no monthly fee: First, cancel your current plan using the contact form. Once the end of your contract has been confirmed, you can re-register and select the plan with no monthly fee.

• Switching to the BahnBonus Status fare: If you are a BahnBonus Status customer with Silver, Gold, or Platinum status, you can only initiate the switch through the BahnBonus app.

More information about the BahnBonus Status fare

If you cancel your contract, it will end at the next possible date. The exact end date of your contract depends on your plan and will be confirmed via email after you cancel.

You can continue to use our bikes until the end of your contract. Until then, you may still incur charges, such as a monthly fee.

After your contract ends, your account will be deleted. As a result, your data will be deleted.

You can find the term of your current contract in your customer profile under “Contract.”

Yes. You can earn BahnBonus reward points when you ride with Call a Bike.

If you have a BahnCard or BahnBonus status, you can also take advantage of discounted rates with Call a Bike. To do so, you must use Call a Bike via the Call a Bike app.

In the BahnBonus app, you can also select Call a Bike ride credits as a reward.

More information about your BahnBonus benefits and how to activate them

Yes. You can pause an active Call a Bike ride for up to 24 hours.

Here’s how to start a pause:

Open your active ride in the Call a Bike app. Select “Pause.” As soon as the LED on the lock flashes and you hear a beep, you can lock the bike.

To resume your ride, open the active ride again in the app and unlock the lock.

Important: The pause counts toward your ride time and will be billed accordingly. You’ll pay no more than the applicable daily rate. If the bike remains in pause mode for more than 24 hours, the reservation will automatically end.

You can find the next available bike in the app. Allow the app to access your location so that it can show you the bikes and stations near you on the map.

On the map, you can see in real time where bikes are currently available for rent.

You can find the nearest Call a Bike return station on the map in the app. Allow the app to access your location so it can show you the nearest return locations.

Call a Bike does not use physically designated stations. The stations are virtual drop-off zones that are displayed on the map in the app. There, you can rent a bike or return it without an additional return fee.

Your account may be suspended if, for example, you have an outstanding invoice or your registered payment method is no longer valid.

If your account has been suspended, check your email first. We’ll send you an email explaining the reason for the suspension and the steps you need to take to reactivate your account.

If you’re unable to reactivate your account this way, please contact our customer service team.

If the lock won't open, the following steps may help:

Check the rear wheel: Sometimes a spoke gets stuck in the lock. Move the rear wheel a little, and then try to open the lock again.

Check the lock lever: If you've already unlocked the lock using the app but the lock lever is still stuck, gently pull or jiggle the lever.

Report a problem: If you still can't open the lock, report the issue in the app under "Help" > "Bike damaged". Also, send us a message using the contact form and include the bike number and the time.

You can find our contact form in the app and on our website. You can use the contact form to send your inquiry directly to our customer service team.

We will respond to your inquiry in writing as soon as possible. Please submit your inquiry only once, as we process all incoming messages.

Here is our contact form

To end your ride, park the bike at a station and push the latch on the U-lock all the way down. Then check to make sure the bike is securely locked.

In the app’s ride history, you can check whether your ride was successfully ended.

Important: Returning the bike is free only at a station.

What happens if I lock the bike outside a station?

If you lock your bike outside a station, your ride won't end immediately—it will be automatically paused. You'll receive a notification about this in the app and via text message.

Within the next 24 hours, you can:

continue your ride and then return the bike at a station,

pause the trip further, for up to 24 hours, or

End the ride outside a station and pay the applicable return fee. If you do not take any action, the trip will automatically end after a 24-hour pause. In addition to the fare, you will then be charged a fee for returning the vehicle outside of a station.

You’ll receive your invoice via email as a PDF attachment as soon as the payment is processed. If you can’t find the email, please check your spam folder.

You can also find an overview of your paid trips and fees in the app under “Rides”.

If you still can’t find your invoice in your emails, please contact our customer service team using the contact form.

There may be instances where the return isn't recognized at a station, even though you parked the bike there. In this case, try returning the bike a few meters further inside the station.

If the return is still not recognized, contact our customer service using the contact form in the app or on the website. We’ll review your request and respond in writing. Please submit your request only once, as we process all incoming messages.

No. Call a Bike bicycles cannot be reserved in advance.

You can see which bicycles are currently available and where to find them at any time on the map in the Call a Bike app.

You can change your payment method yourself in your customer account. To do so, log in to the app or the website and go to “Profile.” There, you can also update your email address and cell phone number.

You can also change your payment method even if your customer account is currently locked.

For privacy reasons, we cannot accept or change your payment information in writing or over the phone. Therefore, please update your payment method directly in your customer account.

You can pay using the following payment methods:

• Credit Card

• SEPA Direct Debit

Cash payments are not accepted.

You can rent a Call a Bike bike directly through the Call a Bike app:

• Open the QR code scanner in the app.

• Scan the QR code on the bike.

• The lock opens automatically.

• As soon as the bike is unlocked, you can start riding.

Your account may remain suspended even after you update your payment method if, for example, you still have an outstanding balance.

Therefore, please check whether there are any outstanding payments and whether your new payment method has been added correctly.

If your account remains locked or if the reason for the lock is unclear, please contact our customer service.

If you can't rent a bike, there may be several reasons for this:

• The bike is locked: A bike may not be available for rental due to a malfunction. Some damage, such as to the brakes, may not be immediately visible from the outside. In this case, try to rent a different bike.

• Your payment method is no longer valid: Check to see if your credit card has expired or is about to expire. You can update your payment information under "Profile" > "Payment method".

• Your account has been suspended: If a payment could not be processed, your account may have been suspended. Please check to see if there are any outstanding payments.

• You are not logged in: Check to see if you are logged into your account and if an error message is displayed. If you cannot log in, use the "Forgot Password" option to request a new password.